Soft Serve on the Go Ice Cream Listeria Outbreak [Updated]

Updated October 30, 2023 A Listeria outbreak linked to Soft Serve on the Go ice cream ended October 26, 2023, after sickening two people, according to the Centers for Disease Control and Prevention (CDC). Both patients were hospitalized. The ice cream was distributed by Kleins Real Kosher Ice Cream of Brooklyn which issued a recall for all Soft Serve on the Go products on August 9 when production and distribution of the product was halted.

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Soft Serve on the Go Listeria Outbreak

The Soft Serve on the Go Listeria outbreak includes one illness in New York and another in Pennsylvania. Health officials discovered the outbreak when one of these patients mentioned eating the ice cream before developing symptoms of a Listeria infection including:

  • Severe headache
  • High fever
  • Stiff neck, and other muscle stiffness
  • Nausea, abdominal pain, and diarrhea
  • Confusion, loss of balance

The Pennsylvania Department of Agriculture (PDA) tested unopened Soft Serve on the Go collected from a patient’s home and one of them was positive for Listeria.

On August 22, the New York Department of Agriculture (NYDAM) revealed that Soft Serve on the Go cups collected from the manufacturing facility were positive for Listeria. Whole genome sequencing (WGS) confirmed that the Listeria strain found in these products matched the outbreak strain.

On August 28, Food Poisoning Bulletin, which is sponsored by Pritzker Hageman, was the first to report that Soft Serve on the Go was produced at Ice Cream House, located at 2 Church Ave. in Brooklyn. On August 30, Ice Cream House issued a recall for all of its products.

On September 1, New York health officials announced that they found the outbreak strain of Listeria in environmental samples collected from the Ice Cream House facility and in a novelty ice cream product, a  “mini dessert cigar.”

Soft Serve on the Go Recall Listeria Recall

The Soft Serve on the Go ice cream recall includes all products sold under the brand name Soft Serve On The Go produced through 8/4/23. They were sold at Giant and other grocery stores, and convenience stores. Consumers who have these ice cream products in their freezers should not eat them. Listeria infections can cause severe illness and death. Among pregnant women, Listeria can cause miscarriages and stillbirths.

Ice Cream House Listeria Recall

Soft Serve on the Go ice cream was made at Ice Cream House in Brooklyn. After health officials found the outbreak strain of Listeria at the facility and in products sold under both brand names, Ice Cream House issued a Listeria recall. The recall includes all Ice Cream House products. Ice Cream House has temporarily halted production.

Ice Cream House Listeria recall


Experienced Listeria Lawyers

If you developed a Listeria infection from contaminated ice cream and would like to discuss your legal options, please contact our Listeria lawyers. Our Food Safety Team has more experience handling Listeria lawsuits than any other law firm in the country securing some of the largest Listeria settlements in U.S. history including a recent award of $6.4 million.

You can reach us by calling 1-888-377-8900, sending a text to 612-261-0856, or completing the form below. There is no obligation and we don’t get paid unless we win.

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Category: Food Poisoning, Listeria
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